About the Jewellery
All of our jewellery is crafted from 925 sterling silver, with our gold vermeil pieces being coated with 3 microns of 18K gold plating. Each piece is free from nickel, lead and cadmium. For a detailed explanation, visit our materials page.
Yes. We make sure to use materials that are friendly to skin, as well as testing for irritants like nickel. We are aware that people may have sensitivities to some metals that are fine for most. We include a breakdown of the alloys we use in the materials section of our product pages.
All of our jewellery is made in Turkey or China, and packaging is sourced from the EU and China.
Yes. Each piece comes with a jewellery box and pouch.
Use our size guide or the sizing app.
To keep your jewellery in great condition:
- Store it in a dry place
- Avoid perfumes and chemicals
- Remove before showering or workouts
- Clean with a soft cloth
A more detailed care guide can be found here. We also include a care guide with every order.
Orders & Shipping
Unfortunately, if it’s been longer than 24 hours, we are unable to change your order. If you're having issues with your order, please email care@refinerylane.com with your order number.
Unfortunately, if your order has been fulfilled or it's been longer than 24 hours, we are unable to cancel your order. If your order has not yet been fulfilled and you would like to cancel, please email care@refinerylane.com with your order number.
Typically, orders are dispatched 1-2 working days after we receive your order. However, this timeframe can increase up to 5 working days during busy periods.
For UK domestic orders, shipping takes between 3-5 working days. For international orders delivery times vary depending on region. Please visit the checkout page to see what the estimated delivery time is for your country.
We accept all major payment cards as well as Apple Pay, Google Pay, PayPal and Klarna. More information on payment methods can be found at checkout.
Yes, we ship internationally, but unfortunately not to all destinations. You can find out if we ship to your country at checkout.
Accurate and up to date shipping costs for your address can be found at checkout.
Duties and taxes are included in the final price. Unfortunately, as we are a small business, we can not be held liable for any additional customs charges that may occur when your item is shipped.
You can track the status of your order here.
Returns & Exchanges
Yes, we do accept returns on all items except earrings, unless faulty or damaged. Please email care@refinerylane.com with your order number within 14 days of receiving your items.
Unfortunately, we are unable to accept exchanges. Please use our returns process and re-order.
Returns will need to be requested within 14 days of delivery.
Unfortunately, due to hygiene reasons, we are unable to accept returns on earrings unless damaged or faulty. If you have any issues with your earrings please email care@refinerylane.com with your order number.
Please email care@refinerylane.com with your order number for return instructions.